{"id":251978,"date":"2023-12-28T08:07:55","date_gmt":"2023-12-28T08:07:55","guid":{"rendered":"https:\/\/agrochamber.lviv.ua\/kudy-zvertatysia-za-zakhystom-svoikh-prav-en\/04\/2026\/"},"modified":"2026-04-27T10:27:26","modified_gmt":"2026-04-27T10:27:26","slug":"kudy-zvertatysia-za-zakhystom-svoikh-prav-en","status":"publish","type":"post","link":"https:\/\/agrochamber.lviv.ua\/en\/kudy-zvertatysia-za-zakhystom-svoikh-prav-en\/12\/2023\/","title":{"rendered":"Where to turn to protect your rights"},"content":{"rendered":"<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: 150%; background: white; vertical-align: baseline;\"><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\">Ukrainian legislation protects consumers\u2019 rights, and explains where exactly to turn to for protection of those rights in various situations. This information is provided by the State Service of Ukraine for Food Safety and Consumer Protection.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; text-indent: 35.4pt; line-height: 150%; background: white; vertical-align: baseline;\"><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\">&#8211; If a seller does not use a cash register, the consumer may lodge a complaint with <\/span><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; color: black; mso-color-alt: windowtext;\"><a href=\"https:\/\/tax.gov.ua\/\"><span style=\"mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; border: none windowtext 1.0pt; mso-border-alt: none windowtext 0cm; padding: 0cm; mso-fareast-language: UK; text-decoration: none; text-underline: none;\">the State Tax Service<\/span><\/a><\/span><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\">, which, despite the introduction of martial law, is currently authorised to carry out inspections and impose fines on businesses.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; text-indent: 35.45pt; line-height: 150%; background: white; vertical-align: baseline;\"><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\">&#8211; Complaints regarding product labelling in a foreign language rather than the state language, as required by law, can be submitted to the Commissioner for the Protection of the State Language. <\/span><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; color: black; mso-color-alt: windowtext;\"><a href=\"https:\/\/mova-ombudsman.gov.ua\/povidomiti-pro-porushennya\"><span style=\"mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; border: none windowtext 1.0pt; mso-border-alt: none windowtext 0cm; padding: 0cm; mso-fareast-language: UK; text-decoration: none; text-underline: none;\">A special form<\/span><\/a><\/span><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\"> is available on the Commissioner\u2019s official website for this purpose.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; text-indent: 35.45pt; line-height: 150%; background: white; vertical-align: baseline;\"><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\">&#8211; Complaints regarding financial services should be addressed to the National Bank of Ukraine, specifically to <\/span><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; color: black; mso-color-alt: windowtext;\"><a href=\"https:\/\/bank.gov.ua\/ua\/consumer-protection\"><span style=\"mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; border: none windowtext 1.0pt; mso-border-alt: none windowtext 0cm; padding: 0cm; mso-fareast-language: UK; text-decoration: none; text-underline: none;\">the Department for the Protection of Financial Services Consumers<\/span><\/a><\/span><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\">. Complaints can also be submitted online.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; text-indent: 35.45pt; line-height: 150%; background: white; vertical-align: baseline;\"><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\">&#8211; For advice and clarification regarding violations of consumer rights when purchasing goods, warranty repairs and warranty servicing, or the provision of services, please contact the State Service for Food Safety and Consumer Protection and its <\/span><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; color: black; mso-color-alt: windowtext;\"><a href=\"https:\/\/dpss.gov.ua\/sluzhba\/teritorialniorgani\"><span style=\"mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; border: none windowtext 1.0pt; mso-border-alt: none windowtext 0cm; padding: 0cm; mso-fareast-language: UK; text-decoration: none; text-underline: none;\">regional offices<\/span><\/a><\/span><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\">.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; text-indent: 35.45pt; line-height: 150%; background: white; vertical-align: baseline;\"><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\">At the same time, to protect your legal rights, you may take the matter to court. In accordance with Part 3 <\/span><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; color: black; mso-color-alt: windowtext;\"><a href=\"https:\/\/zakon.rada.gov.ua\/laws\/show\/1023-12#n499\"><span style=\"mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; border: none windowtext 1.0pt; mso-border-alt: none windowtext 0cm; padding: 0cm; mso-fareast-language: UK; text-decoration: none; text-underline: none;\">of Article 22<\/span><\/a><\/span><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\"> of the Law of Ukraine <\/span><span style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-ansi-language: RU; mso-fareast-language: UK;\">\u201c<\/span><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\">On the Protection of Consumer Rights<\/span><span style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-ansi-language: RU; mso-fareast-language: UK;\">\u201d<\/span><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\">, consumers are exempt from paying court fees for claims relating to the violation of their rights. This is now common practice in European countries.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; text-indent: 35.45pt; line-height: 150%; background: white; vertical-align: baseline;\"><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: UK;\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; text-indent: 35.45pt; line-height: 150%; background: white; vertical-align: baseline;\"><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\">Source<\/span><span lang=\"EN-US\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-ansi-language: EN-US; mso-fareast-language: UK;\">:<\/span><span lang=\"UK\" style=\"font-size: 10.5pt; line-height: 150%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext; mso-fareast-language: UK;\"> State Service of Ukraine for Food Safety and Consumer Protection<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ukrainian legislation protects consumers\u2019 rights, and explains where exactly to turn to for protection of those rights in various situations. This information is provided by the State Service of Ukraine for Food Safety and Consumer Protection. &#8211; If a seller does not use a cash register, the consumer may lodge a complaint with the State [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-251978","post","type-post","status-publish","format-standard","hentry","category-bez-katehorii"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Where to turn to protect your rights - \u041b\u0410\u041f - \u041b\u044c\u0432\u0456\u0432\u0441\u044c\u043a\u0430 \u0410\u0433\u0440\u0430\u0440\u043d\u0430 \u043f\u0430\u043b\u0430\u0442\u0430<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/localhost:8081\/kudy-zvertatysia-za-zakhystom-svoikh-prav-en\/04\/2026\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Where to turn to protect your rights - \u041b\u0410\u041f - \u041b\u044c\u0432\u0456\u0432\u0441\u044c\u043a\u0430 \u0410\u0433\u0440\u0430\u0440\u043d\u0430 \u043f\u0430\u043b\u0430\u0442\u0430\" \/>\n<meta property=\"og:description\" content=\"Ukrainian legislation protects consumers\u2019 rights, and explains where exactly to turn to for protection of those rights in various situations. 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